Frequently Asked Questions

Everything you need to know about shopping with Cocopup London.

What is your standard shipping timeframe?

We aim to process and dispatch all orders within 1-2 business days. Standard delivery within the UK typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

How do I return an item?

We offer a 30-day return policy for unused items in their original packaging. Simply visit our Returns Portal on the website to generate a shipping label and initiate your refund or exchange.

How do I ensure I choose the right size for my dog?

Every product page includes a detailed Size Guide. We recommend measuring your dog's neck and chest circumference carefully and allowing a two-finger gap for comfort before selecting a size.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options via Klarna and Clearpay.

Are your products machine washable?

Most of our harnesses and collars are hand-wash only to maintain the integrity of the hardware. However, our fabric accessories can be washed on a cold, gentle cycle. Please refer to the specific care label on each product.

Do you ship internationally?

Yes, we ship our stylish dog accessories worldwide! Shipping costs and estimated delivery times are calculated at checkout based on your specific location.